There are a few things in life that just annoy me, mainly with my job as I am a “Customer Service Rep” for a call center, and I take calls for one of the largest ISPs in the US for their Internet Divison.

The first thing that annoys me about this job is the fact that some customers, seems like ALL of them, get routers and don’t know how to get it working or if one of their PCs is working and one isn’t they call and ask what is wrong, when we clearly do not know how to troubleshoot their router or network setup.

The Second thing that annoys me is when calls in more then one time in the day or past few days and NO other agent seems to know what they are doing so the customer gets mad by the time they get me, and especially if it’s an issue that we have to fix, it makes ME look bad, but depending on the issue I get it resolved right away most the time.

The third thing that annoys me, most of all, is when something like a Router messes up and the customer can surf without the router, however, the router company refers them back to us once AGAIN!!! I mean come on, it doesn’t take a rocket scientist to know what is going on and how to fix it, if you ask the correct questions you will get the answers that will help you know what to do or ask next.  It’s called troubleshooting, and reading documentation is a must for those that are considering getting a router, or if you have a router already and having issues, get out the CD that came with it, or the documentation, it doesn’t kill you to read it.  The Router company wouldn’t print it if they knew you wasn’t going to read it, or if it wasn’t how to do soemthing.  That goes with just about everything.  You don’t get a carpenter to fix the breaks on your car do you? I hope not.

Well I better stop before this becomes a novel.  I hope you enjoyed reading this, leave a comment good or bad.  Thanks for reading.

tcTrans